Exchange and/or return policy

For exchange or return of purchased products there is 14 days period.  It is possible to exchange the goods for other model, color or size.

Exchange process procedure is equal with the return process procedure. First it is necessary to return unwanted product and then place the new order in the web shop. Only Products with original labels, without the signs of wearing/using are exchange or returnable. Return goods shall be delivered with Exchange/Return Form.

The returned goods are remaining customer’s property till delivering it to our warehouse. Please take care of proper packing by return to avoid damage during the transportation.  The customer satisfaction is our priority that is way we are willing to take all returns but to avoid any problems please secure the package with the goods properly before sending it back to us.

Return address

Józefińska 3/2,
30-529 Cracow, Poland

The return of money will be done till 14 days from the date of receiving the package with return goods.

Click the attachment below to download a returns form which you should enclose to return:

Download form

If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you: and fill in the document below:

Download form

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